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When it comes to training employees on new procedures or customer service techniques, some managers, supervisors and trainers find it to be a little difficult. It is not that the employees are not able to learn and put into practice the new career skills that you expect from them. If you want them to accept the same rate of pay for the employment that they already had but with all kinds of new rules and techniques, you have to make sure that you are getting through to them. Depending on the group of people that you are working with, this can prove to be a little difficult. There are things you can do though to make the whole process easier.

First, make sure that you are not wasting money by training on employment skills that are not revelent to the employees. The training that they receive should be geared towards the job that they have. Also, make sure that the objectives you give the employees are measurable and are able to be obtained. If you set standards too high, to where no one can achieve them, you are only asking for the whole process to backfire on you. The job morale will decrease and when that happens productivity is not that far behind.

Try to incorporate the possibility of bonuses, raises or advancements within the company if at all possible. You have to make sure that you give the employees a reason to want to perfect their skills. If you are not willing to fire them because they aren’t the best customer service rep out there, you have to find a way to motivate them. Little things go a long way. Free gas gift cards for top performers are always a great motivation tool. Compared to the amount of money you make because of better employees, the cost of a few gasoline gift cards is certainly worth it.

Make sure that management is fully trained on the skills that you will be training to the staff. There is nothing worse than training employees on something that management does not even know how to do. When the employees leave the training, they still may have questions and will turn to their supervisor or manager for help. If the supervisor or manager is unable to assist, you have just lost all credibility. When this happens, the employees will begin to feel as though the skills you were trying to teach them are really not all that important, after all, management doesn’t even understand it.

Training the employees from time to time on skills that you want them to develop is important. You will have to remember though that you may never have the well-oiled machine of a company that you have always envisions. There are always going to be delays, problems, kinks, and a few employees here and there that make you wonder why you even bother in the first place. This is just part of the routine of running a business and acting as a trainer for a company.

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